Late last week a prospective client asked how long of a contract they had to sign-up for if they used our GPS fleet management system. When I told them that in most cases they were month-to-month with no money down I could hear their jaws drop. They were in shock. They told me that their former GPS provider required a three year contract. Early on in the contract they had a terrible customer support experience. When they told support that they wanted out the response for all practical purposes was “too bad- you’re stuck with us for three years.”
No one should be stuck with a bad provider for a service important as GPS fleet management. Different than the vast majority of our competitors we believe we should earn your business every day. It shouldn’t be any other way!
Not long after we were married my wife asked me why I always drove to my parent’s house the way I did. I looked at her oddly and asked what she meant. She told me that either I was avoiding spending time with my mother or I just hadn’t pieced together that there is a faster way to go. She told me to let her drive on the way back. Sure enough we cut the drive by about 25%. Not bad.
Thinking about it I was just using the roads that I was familiar with- the ones I used growing up. I realized pretty quickly that is what I do with all my driving. The same thing happens with our client’s employees- they go the way they know. Our clients identify this by doing spot checks of historical map view. The historical map view gives our clients a bread crumb trail of where a vehicle went for the day. When they do identify a routing problem they sit down with employees and discuss it- better yet show them how they are driving. More often than not the light bulb goes off and drivers start thinking about where they are driving- and making you more productive.
